At EcoHugs, we know that as parents, you may have many questions about the products you use for your little ones. Our Frequently Asked Questions page is designed to provide clear and concise answers to help you make informed decisions. From the materials we use and our commitment to sustainability, to the certifications we've earned and how to properly use our products, we've got you covered. If you can't find the answer you're looking for, our dedicated customer service team is always here to help. We strive to make your experience with EcoHugs as smooth and reassuring as possible.
General Product Questions
ECOHUGS products are made from organic bamboo, known for its sustainability, softness, and biodegradability. Our diapers are hypoallergenic, chlorine-free, and dermatologist-tested to ensure the best care for your baby's sensitive skin. The wipes are made with 99.9% natural ingredients, including soothing aloe and calendula. They provide a gentle yet effective clean.
Yes! ECOHUGS diapers are designed to biodegrade by over half in just 2-3 months under ideal composting conditions, unlike conventional diapers that can take up to 500 years to decompose. This makes them an eco-friendly choice for parents committed to sustainability. Rest assured, the diapers won’t start degrading while in the package, as the process requires specific environmental factors to occur.
Bamboo is a highly sustainable resource that grows rapidly with minimal environmental impact. It’s naturally soft, breathable, and hypoallergenic, and contains a bio-agent called bamboo kun, which gives it natural antibacterial properties. This feature resists the growth of bacteria and fungi, helping to keep products hygienic and providing an added layer of protection for sensitive skin. Additionally, bamboo's biodegradability significantly reduces waste, making it an eco-friendly and practical choice for babies with sensitive skin.
Absolutely. ECOHUGS diapers and wipes are cruelty-free. We do not test on animals and all our products are certified safe and sustainable.
No. Our products are free from fragrances, latex, parabens, and other harsh chemicals to ensure they are safe for your baby’s delicate skin.
Our diapers and wipes are responsibly made in China. We chose to manufacture there because China has the largest bamboo forests in the world, ensuring a reliable and sustainable supply of bamboo fibers. This allows us to produce high-quality, eco-friendly diapers at scale while keeping costs reasonable. All our manufacturing facilities adhere to strict environmental and ethical standards, reflecting our commitment to sustainability and responsibility.
Diaper Questions
Yes! Our diapers are available in multiple sizes to ensure a snug and comfortable fit for babies at every stage. Use our size guide to find the perfect fit.
Yes, our diapers feature a wetness indicator, so you can easily tell when it’s time for a change without guesswork.
Our diapers have a super-absorbent core designed to lock in moisture. They keep your baby dry and comfortable for extended periods.
Yes. The breathable and hypoallergenic properties of bamboo, along with the totally chlorine-free design, work together to reduce the risk of diaper rash and irritation, keeping your baby’s skin comfortable and healthy.
Baby Wipes Questions
Yes, our wipes are fully biodegradable under ideal conditions and are made from unbleached bamboo. They naturally break down when disposed of in composting or similar environments, contributing to a cleaner planet. This ensures sustainability without compromising quality or convenience for parents.
No, we do not recommend flushing our wipes as they are not designed to dissolve in water. Instead, dispose of them in a compostable or general waste bin.
Our wipes are unbleached to minimize chemical processing. This decision ensures a safer product for your baby and reduces environmental impact, without compromising on quality or effectiveness
Our wipes have a shelf life of three years when stored in a cool, dry place.
Sustainability Questions
Our products are certified by DERMATEST, USDA BioBased, and OEKO-TEX® STANDARD 100.
You reduce your carbon footprint. Bamboo grows quickly with minimal resources, and our biodegradable products significantly reduce landfill waste compared to traditional diapers and wipes.